There is no escaping these people! You know the feeling when you walk into your favorite shoe store to buy a new pair of dress shoes and within 5 seconds, some sales person asks if you need help. Sure, just get out of my face for about 5 minutes and let me COME TO YOU if I have questions, that is how you can help me!! I am sure nearly everyone has dealt with those annoying sales people at one time or another. If they don’t come running after you the minute you walk into the store, like a dog greeting a stranger at the door, they are bound to make you feel guilty if you do not take advantage of a certain special. After all, the special only lasts until the end of the day. It is the best deal in town, blah, blah! I have heard it all in my life, however, I would like to share what happened to me the other night. Luckily, I am still here to talk about it and not in jail for taking out some young salespeople. Of course, I am just kidding, but their actions were borderline bullying of a potential customer.
After work on Friday, I decided to stop by my favorite electronic store, Best Buy, to pick up an accessory for my smartphone. I figured it would be just a short 5 minute trip and I would be out the door. Shortly after entering the store, I was approached by a young gentleman who starting asking me about my cable service. I saw that he was wearing the logo and shirt of my cable company’s competitor.I am very happy with my current service although, naturally, I would like to trim some costs off the service. Right there, I was hooked!! This sales guy saw a golden opportunity to reel me in! He started showing me various offers and the price comparisons. However, I was dealing with a satellite dish service, which does not necessarily work in all locations, especially mine. I grilled him on that fact and about the service contract. Could I get out of it after a short time and return to cable? He could not guarantee either, but you know, I could save x amount of money each year. That was his main talking point.
This back and forth dialogue went for about 15 minutes and then, one of his sales associates, maybe his boss, joined in on the conversation. They kept harping on the idea that I would save so much money without any guarantees about the service actually working at my location,or whether I could get out of my contract. I felt trapped and started to feel very annoyed. I needed an escape so I mentioned that I would have to think about their offer and come back later. Their reply was “Well, what is there to think about?; why would you want to walk away from such a great deal? That was the last straw for me, I said thank you and walked away. They made me feel like an idiot for not accepting their offer. Worse yet, do I not have the right to walk away and think about?
I am sure others have been in this same situation with some salesperson at a store. We feel trapped and unsure about purchasing a product. There are questions like I have, but some pushy person wants you to buy it right now. I am by no means an expert on sales and selling products, but this treatment of people is way over the top. It is a total turnoff for me as a customer to feel pressured into buying something without giving it much thought. Maybe they don’t teach those things anymore in sales classes. It is all about hooking in some customer so they can make a sales commission. That is ethically, a very poor way of treating people and in my mind and others, a form of bullying.
With social media being huge these days and opportunities for customers to vent their frustrations, why would a sales person act in that manner. They are risking losing not only someone as a customer but many others as well. Once word gets out about their crappy sales tactics, their company might develop a poor reputation that is impossible to overturn. That episode totally turned me off towards potentially switching over to their services from cable. I will visit that electronics store again in the very near future and hopefully, the pushy sales people, who were trying to get me to switch over, will be nowhere to be found.